CUSTOMER SERVICE

Alive Mind Cinema specializes in docs relating to Personal Transformation, Progressive Spirituality and Cultural Change. Alive Mind Cinema is a subsidiary of Kino Lorber, a leading distributor of classic, documentary, and conteporary cinema.

As a wholesale distributor, Alive Mind Cinema (and Kino Lorber) does not have brick and mortar stores or offer retail services. Our films are only available via mail or online orders. Since visits to our New York City office are not permitted, we cannot process any in-person payments.

We highly value your privacy! Visit www.kinolorber.com/privacy for more information. If you no longer wish to recieve our mailings, or would prefer to keep your contact information confidential from others, please contact us at contact@kinolorber.com or by phone at 800-562-3330.

Kino Lorber does not store your credit card information. We use the industry standard Thawte SSL Certificate and www.authorize.net to ensure secure credit card transactions. The encryption icon on the lower left side of your screen (of most browsers) during the checkout process signals our use of secure servers.

Alive Mind Cinema will accept foreign personal checks, however, they MUST be payable to a bank within the U.S and in U.S. Dollars. Foreign checks that do not meet these requirements will be returned.

Please note all checks and money orders must be made payable to KINO LORBER (not Alive Mind Cinema)

We do not accept international postal money orders. All money orders MUST be payable to a bank within the U.S. and in U.S. Dollars.

Kino does not offer a bank transfer option, sorry!

PLEASE VISIT KINO LORBER EDU AT www.kinolorberedu.com FOR MORE INFORMATION

Q. Does Kino accept Purchase Order numbers?
A. Yes, during check out select the box for Purchase Order #. The shipping address must be for the ordering institution. Overseas Purchase Orders are not accepted.

Q. Is there any educational discount?
A. Nearly all of our titles are marked at low retail prices and even new releases are sold at a substantial discount. If you would like to place a large order of non-discounted titles you are welcome to contact us directly to discuss a bulk rate discount.

Q. Do these films come with Public Performance Rights?
A. Many of our films are available with educational Public Performance Rights.
PPR rights enable educational and non profit groups to exhibit our films to audiences of 100 or less with no admission fee.
However, if you do charge admission, host an audience of more than 100 or publicly advertise the screening, you must contact Kino regarding an exhibition fee.
Films purchased without Public Performance Rights are restricted for individual viewing or face-to-face classroom teaching only.
Our educational rates are featured on each video product's page, but you may also call us at 212-629-6880 (M-F, 9-5) for more information.

What are my shipping options? How long does it take?

Rate calculations are made during checkout, be sure to read prices carefully.

Kino offers shipping by US Mail via Fedex Smartpost. US Charges are $8.00 for the first DVD/Blu-ray and $1.00 per each additional item. There is an additional surcharge of $7.00 for AK and PR. Shipping outside of the US is by Air Mail.

Most orders are provided a tracking number via confirmation email.

Shipping incentives and Federal Express rates (if available) are offered at checkout.

*PREFERRED SHIPPING AND HANDLING:
If you choose this option, orders placed by 1PM EST (M-FRI) can expect their order to be shipped the same day (unless the item is out of stock or pre-ordered). Rates will be offered during checkout.

If the order requires immediate attention please call us at 212-629-6880 (M-F, 9-5).

Kino's FREE SHIPPING offer is only available for orders shipped via US Mail Service (Media Mail) or Fedex Ground.

SHIPPING OUTSIDE OF THE USA
Kino ships many of its DVDs and Blu-rays to Canada. Fees are $10 for the first item, then $1.00 per each additional item.

Occasionally we offer shipping incentives during final checkout. If a product is not available for delivery outside of our territory, the order may be cancelled.

Alive Mind Cinema offers Region One DVDs recorded in NTSC format intended for use in North America. Overseas customers may need a multi-region television and DVD/Blu-ray player.

Some titles are either still in development or under consideration to be transferred to a Blu-ray format.

There are a variety of computer models and operating systems and we cannot guarantee our DVDs/Blu-rays will play on them. We recommend you consult the makers of your computer for advice.

If you have purchased this copy directly from Alive Mind Cinema, please return the item to Kino Lorber 333 W. 39th St. New York, NY 10018 and we will provide a replacement copy.

Any Alive Mind Cinema purchases made through another source cannot be returned to Kino Lorber.

If you are truly unsatisfied, you may get a refund or exchange your DVD or Blu-ray for another of equal or lesser value. You will be responsible for return shipping costs.